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August 26, 2003
customer service
I've complained in the past about the quality of the reception on my TiBook, and even pointed out a great little extension hack to increasing the quality. I finally decided to pick up an external antenna, in the hopes of making my life a little easier. After looking around, I discovered Small Dog Electronics was selling the antenna whip. Being a fan of small businesses and having had heard good things about Small Dog, I decided to buy from them. It was back ordered, and I really didn't think twice about it.
On August 19 I received an email informing me that the Debit Card I purchased with was not being authorized to send to either address I gave them (billing/shipping) and asked that I verify my addresses with the issuer of the card. Immediately I called up the bank that issued the card, confirmed that my proper address was there (the Billing address given to Small Dog) on file, and that the shipping address would not be a problem. I send back a response detailing my conversation with the bank and do not hear anything further. I also called at the time to leave a voice message, because sometimes talking to someone on the phone will help clarify things quickly.
A few days go past, and I call again to checkup on the status, only to find that no one (again) answers the phone. I leave a second message to a general mailbox rather than the specific mailbox of the person I"ve been in contact with. On Aug 25th I received another email stating that they still cannot resolve the credit card issue, and that I should check with my issuer again. I call my bank again, and once again verify (with a different person) that the information is correct. This representative went so far as to claim that this must have been a problem on their end and that they should check their equipment. I called the home base of Small Dog once again and received no answer from anyone. I left yet another voice mail but for some reason my hopes are not high.
The question becomes has anyone else had such horrible experiences with Small Dog, or is this just an extremely rare case of cluelessness? Right now I'm about to just say cancel the order, and go with a group I've never heard of.
Posted by Dan at August 26, 2003 01:05 PM