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September 02, 2003
customer service pt2
Small Dog Electronics and I have finally had a resolution to our battle of shipping, but it took a bit more effort on my part to accomplish this. While I'm not completely thrilled at the route taken, I'm very happy to have my order arriving in the next day or two according to the UPS tracking system. In the end, I had to follow the links on the side panel to the Better Business Bureau and discover their BBB representative. Once I found this out, I composed an email that wasn't angry, more disappointed, and asking for help. Now the catch is there are two addresses listed, for what seem to be the same person, only one of them is valid. You get to guess which one.
Anyhow after sending this email, I received a response within 20 minutes, which politely informed me exactly the same information that my earlier two emails told me. I replied yet again, and was informed that it was my bank (not their service) that was in the wrong (failed logic paraphrased: they do this everyday, so it can't be them). A few minutes later I received a phone call from the person running my order and everything was resolved in a matter of minutes.
In the end they seem like nice people, but it will probably be a little while before I order from them again. They do seem to be over worked and understaffed.
Posted by Dan at September 2, 2003 07:38 AM